Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern - Paperback

by Robert B. Shaw (Author)

Acquire the best asset of all

Your business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first.
-- Craig E. Weatherup, president, PepsiCo, Inc.

If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.

Front Jacket

Unlike most discussions about trust, Robert Shaw moves past ?the right thing to do? argument and focuses on trust as a critical, hard-edged issue that successful managers cannot afford to take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive business environment.This engaging book describes how to design organizations that promote a high level of trust. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality.Shaw's high trust design is based on two critical rules: trust must have checks and balances, and top management leadership is essential for trust to spread throughout the organization.Championing the notion of mutual interdepAndence based on trust, Shaw's model will be especially helpful for multinational companies and virtual organizations that have complex, loosely coupled, and constantly revolving networks of individuals and teams.If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the "right thing to do" argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.

Back Jacket

Under today's stressful, rapidly shifting conditions, trust is more elusive--and more essential--than ever. A solid foundation of trust best enables high-performance companies and teams to adapt to changing circumstances and to deliver hard business results.Using examples from Hewlett-Packard, AlliedSignal, Motorola, GE, and Continental, consultant Robert Bruce Shaw explains why trust is a critical business issue for leaders, illustrates how it is won or lost, and details pragmatic action steps for building and sustaining trust across the organization.

Author Biography

ROBERT BRUCE SHAW is a co-author of Organizational Architecture and Discontinuous Change and principal of Princeton Management Consulting Group. He lives in Washington Crossing, NJ.