Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model - Paperback
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model - Paperback
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by Brian D. Fitch (Author)
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Author Biography
Brian D. Fitch, Ph.D., is a lieutenant and a 33-year veteran of the Los Angeles County Sheriff′s Department. He was worked assignments in custody, field operations, investigations, and training. Dr. Fitch has trained more than 20,000 officers throughout the United States, as well as internationally in Canada, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, in leadership and communication skills. He holds faculty positions at California State University - Long Beach and Woodbury University.
