From Chaos to Calm: Dealing with Difficult People Versus Them Dealing with You - Paperback
From Chaos to Calm: Dealing with Difficult People Versus Them Dealing with You - Paperback
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by Bill Crawford (Author)
Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people bring conflict and complication to your life?
Dr. Bill Crawford's From Chaos to Calm brilliantly explains: The underlying causes of conflictHow simple disagreements can so quickly turn into a vicious cycle
How you can tap into the internal motivation of "difficult people" so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.
Author Biography
Bill Crawford: Bill Crawford, Ph.D. (Houston, TX) In addition to holding a doctorate in Counseling Psychology from the University of Houston, Dr. Crawford is a licensed psychologist, author of four books, organizational consultant and speaker. Over the last 26 years he has created over 3300 presentations for such organizations as Sprint, Shell, The American Medical Association, PBS, and many other organizations and professional associations both nationally and internationally.
